At Eternals EdTech Platform LLP, we strive to provide a positive learning experience for all our users. However, we understand that there may be circumstances where a refund is necessary. Please read the following policy carefully to understand our refund process.
1. Refund Eligibility
- Refunds are available only for courses priced above Rs. 500.
- Users can request a refund within 30 days of purchasing the course.
- Refunds will not be granted if:
- The user has watched 90% or more of the course.
- The request is made after the 30-day refund period.
- The user has violated any of our Terms & Conditions.
2. How to Request a Refund
To initiate a refund, users must follow these steps:
- Send an email to help@onlineternals.com or contact us via WhatsApp at 7500645905.
- Provide the following details:
- A screenshot showing the purchase date of the course.
- A brief reason for requesting the refund.
3. Refund Process
- Refunds will be processed back to the original payment method (Razorpay, PayPal, PayU, etc.).
- If the original payment method fails, we will issue the refund manually.
- Refund requests are typically processed within 7 working days after approval.
4. Partial Refunds
- Users may request a partial refund if they prefer to keep part of the course content or services.
- Full refunds are also available, as long as the refund request meets the eligibility requirements.
5. Technical Issues
- If users face any technical issues that prevent them from accessing the course, we will work to resolve the issue within 3 working days.
- If the issue is not resolved within this period, a full refund will be provided.
6. Non-Refundable Courses
- Courses priced below Rs. 500 are non-refundable under any circumstances.
7. Refund Processing Time
- Approved refunds will be processed within 7 working days. However, the actual time for the funds to reflect in the user’s account may vary depending on the bank or payment provider.
